With his communal journal, Southwest employee invites passengers to let their feelings fly

DALLAS — If you board a plane with flight attendant John McKay, you’re likely going to be offered much more than a bag of pretzels. That’s because in addition to his carry-on, the Las Vegas-based Southwest Airlines employee packs a journal that really …

Southwest Airlines' new fare bundles: What are the benefits?

In a move set to redefine its legacy of simplicity and customer-friendly policies, Southwest Airlines is launching a sweeping transformation of its fare structure and passenger benefits, as reported by Arizona Republic. Southwest Airlines is beginning a …

Porter Airlines Launches New 3x Daily Flights To LaGuardia

Porter Airlines has expanded its New York presence with the launch of year-round service between Toronto Pearson International Airport (YYZ) and LaGuardia Airport (LGA). Flying up to three times daily, Porter will be using its new Embraer E195-E2 aircraft …

Southwest Airlines Just Overhauled Its Fares Classes and Perks for Credit Card Holders—What to Know

Southwest Airlines is overhauling its fare class offerings with new category names and benefits.  Wanna Get Away Plus will now be known as Choice Preferred.  The airline is also expanding perks for travelers with Southwest Airlines credit cards, such as …

Southwest Airlines Just Overhauled Its Fare Classes and Perks for Credit Card Holders—What to Know

Ashlee Duncan/Southwest Airlines A Southwest Airlines airplane on an an airport tarmac. Southwest Airlines is overhauling its fare class offerings with new category names and benefits.  Wanna Get Away Plus will now be known as Choice Preferred.  The …

Marketers could have saved Target and Southwest from themselves

Marketers understand something that no one else in business seems to get: Everything is marketing. Operating procedures, building appearance, personnel policies, etc., all shape how the public sees the company. Failing to have any of that in synch with …

Southwest Airlines to debut first plane with extra legroom seats

‘Big Changes’ And ‘More Choices’: What To Know About Southwest Airlines’ New Fare Bundles

With four new fare bundles, Southwest Airlines believes it’s giving its customers more choice. One of the significant changes shared in an April 28 press release is that travelers can book the carrier’s new fare bundles for flights departing in early 2026, …

Southwest Airlines to debut first plane with extra legroom seats

Southwest Airlines’ first plane with extra legroom seats is planned to begin serving customers Thursday, marking an initial step as the low-fare airline prepares for a slew of changes to its fleet and customer experience. Over the rest of the year, all …

Off the news: Southwest Air changes are arriving soon

Countdown mode: Starting May 28, Southwest Airlines says “aloha” to its “two bags fly free” policy for all ticket-holders. Foreshadowing things to come, the lowest fare class for booking, formerly “Wanna Get Away,” becomes “Basic.” Hawaii residents going …